Warning for Apple users – Mac Defender Scam

Apple users should be aware that there is a new attack affecting Macs. If you see a web page or software which offers you “Mac Defender” “Mac Security” or “Mac Protector” it is a scam, and you should not enter any card details. Your computer has been infected by malware which has redirected your web browser in an effort to steal credit card details.

Apple will issue a software update which will remove the malware. Alternatively, you could use the removal tool from Icronic.

Mac Defender Removal Tool from Icrontic

More information from Apple


Ten rules to keep your computer safe and fast

Here are our top tips to keep your computer safe from infection and running smoothly. If any of these tasks seem daunting, Refresh Technology will be pleased to help you with them. A computer health check and software clean up is just £15 if you bring your computer to our office.

  1. Don’t use Internet Explorer, use an alternative like Firefox or Chrome and install Adblock Plus to block adverts as they can be a source of infection.
  2. Install some anti-virus software and make sure it is up to date.
  3. Make sure that Windows Auto Update is enabled and is always up to date.
  4. Backup your data to a USB memory stick, hard disk or via an online service.
  5. Look out for fake messages about virus infection that do not come from your anti-virus software.
  6. Do not install software from websites that you do not know.
  7. When installing software, use the advanced option if available, and make sure to untick any toolbars, browser add-ons or extra software that might be included with it.
  8. Consider removing any software that runs in the background, it will slow you down.
  9. Do not run any software sent to you by email, even if you know the sender.
  10. Don’t click on any links in an email purporting to be from your bank or from Paypal. They are probably fake.

Free Software! What’s the catch?

Imagine that you have just bought a new computer. It might have cost you upwards of four hundred pounds. So you get it home, plug it in, manage to look at some web pages, and… then what?

You probably want to use it to type some letters. You want to create your Christmas cards on it. You want your children to do their homework on it. But there is a problem. You don’t have the right software to do it. [Read more…]

A Look at Internet Security

The internet is ‘the world at your fingertips’ and the source of a wealth of knowledge encompassing every subject imaginable.  It is an electronic hub for social networks, shopping, gaming, culture and knowledge.  However just like the world, the internet carries with it risks, dangers and places you may not want to go…

The purpose of this guide is to suggest some ways of just being a bit more safe and secure, whilst at the same time trying to explain some of the terms that you see bounced around when talking about internet security. [Read more…]

Do you trust your hard disk?

What is a hard disk?

Not a hard drive

Not a hard drive!

Before I can answer the question in the title, I must take a temporary diversion to explain exactly which bit of the computer I am talking about. Many people think that the name ‘hard disk’ or ‘hard drive’ refers to the computer itself, which looks like the image to the right.

Actually that box contains a number of parts, a motherboard, processor, memory, graphics card, and yes, the hard disk. The hard disk is the bit that stores all of your data, documents, photos, etc. It also stores a copy of Microsoft Windows, which tells the computer what to do and how to do it. (Some people don’t have Windows, but that’s a different article.) The hard disk is not the same as memory. Memory, or RAM, is a set of microchips used to keep track of your data while it is actually being worked on, but once finished with, all that data is stored on the hard disk. [Read more…]